20 Jan 26
Xwatch Safety Solutions part of Hexagon, has welcomed Laura Hallett-Freak to the business as Service Support, based at its Wimborne office.
The appointment strengthens Xwatch’s service and operations function as the business continues to grow, with Laura working closely alongside Sales and Operations Manager Jemma Dycer - Hopkins (IOSH) to support customers and the wider team.
Laura brings more than 20 years’ experience across customer service, sales coordination and marketing roles, with a strong track record in managing customer enquiries, processing orders and supporting teams across phone, email and live chat. In her new role, she will provide day-to-day service support, helping to ensure clear communication between customers, engineers and internal teams.
Commenting on the appointment, Jemma Dycer Hopkins said:
“Laura joining the business is a real boost for the team. As Xwatch continues to grow, having dedicated service support in place is essential. Laura brings a great mix of experience, organisation and a calm, customer-focused approach, which will make a genuine difference for both our customers and the team internally.”
Laura Hallett added:
“I’m really pleased to be joining Xwatch Safety Solutions and supporting Jemma and the wider team from the Wimborne office. The business has a strong reputation in the industry and a clear focus on safety and service, which really appealed to me. I’m looking forward to getting stuck in, supporting customers and helping everything run as smoothly as possible.”
The appointment reflects Xwatch Safety Solutions’ continued investment in its people and processes, supporting its ongoing commitment to delivering reliable, practical safety systems to the construction and plant hire sectors.